top of page

Refund & Cancellation Policy

  • Effective Date: October 1, 2025 · Last Updated: October 10, 2025
    Business/DBA: Shige’sHome (sole proprietorship doing business as “Shige’sHome”)
    Owner/Operator (Legal Name): Shigehiro Neil Suzuki
    Mailing: 6210 Wilshire Blvd Ste 200 PMB 670, Los Angeles, CA 90048
    Contact: https://www.shigeshome.com/contact
    Scope: shigeshome.com; Los Angeles, CA–based operations.
    Notice: This document is a draft and will be reviewed by a California attorney before publication. English version controls; a Japanese reference translation follows.
     

  • 1) Scope & Key Facts

  • Applies to purchases and bookings made via shigeshome.com or directly with us while operating from Los Angeles, CA.

  • Services include: Monthly Social Media Management (subscription) and one-time services (e.g., shoots, sessions, consulting).

  • Time zone: All timing rules use America/Los_Angeles (LA Time).
     

  • 2) Payment Model & Methods

  • Prepaid in full for all services (monthly and one-time). Work/scheduling begins after we receive payment.

  • Stripe (primary): Cards and other Stripe-supported methods.

  • Check payments: Accepted for both monthly and one-time services. Start/continuation occurs after the check clears. If returned/NSF, we may pause service until resolved.

  • Prices in USD. Any taxes/fees shown at checkout or on the invoice.
     

  • 3) No Refunds (All Sales Final)

  • We do not offer refunds or credits for any reason, including cancellation, late arrival, or no-show.

  • No pro-rata refunds on the monthly plan. We commit resources and scheduling upfront.
     

  • 4) Cancellations — Monthly Plan (Social Media Management)

  • Cancel anytime to stop future renewals.

  • Cancellation takes effect at the end of the current paid period.

  • No refunds / no partial credits for the current month.

  • How to cancel: email or the Contact form only (see §7). Phone/DM not accepted.
     

  • 5) Cancellations & Rescheduling — One-Time Services

  • One free reschedule (1x) if you contact us at least 7 full days before the scheduled start time (LA Time).

  • Requests inside 7 days do not qualify.

  • Reschedules depend on mutual availability; specific dates/times are not guaranteed.

  • If you cancel, arrive late, or do not attend (no-show), the booking is forfeited and no refund is issued.
     

  • 6) Failed/Delayed Payments

  • If a Stripe charge fails or a check is returned/NSF, we may pause services until payment is resolved.

  • Resolution delays may shift timelines/delivery. We are not responsible for delays caused by non-payment or late payment.
     

  • 7) How to Notify (Required Channel & Timing)

  • Use email or the Contact form only: https://www.shigeshome.com/contact

  • We apply LA Time to determine whether a request meets the 7-day threshold.

  • We may request confirmation of receipt and basic details to locate your booking (name, email, booking date/time, order/invoice).
     

  • 8) Information Needed to Process Requests

  • Provide your name, email, the scheduled date/time, and order/invoice details.

  • We do not require sensitive personal information to process cancellation or reschedule requests.
     

  • 9) Accessibility & Language

  • We aim for clear language and accessible presentation (strive for WCAG 2.2 AA where feasible).

  • If you need this policy in an alternative format, contact us.

  • English version controls; Japanese text is a non-binding reference translation.
     

  • 10) Security (Payments/Data)

  • We use reasonable safeguards appropriate to a small business and rely on Stripe for payment processing.

  • No method is perfectly secure. We make no warranties or guarantees regarding security.
     

  • 11) Changes to This Policy

  • We may update this policy; changes apply going forward.

  • We will update the Last Updated date above.
     

  • 12) Related Privacy Choices (Placement Notes / not part of this policy’s remedy)

  • Add these links in the site footer and Privacy Policy:

  • [Do Not Sell/Share] — footer + Privacy Policy header

  • [Request My Data] — footer + Privacy Policy “Your Rights” section

  • [Cookie Settings] — footer + Cookies section

  • GPC (Global Privacy Control): If your browser sends a GPC signal, we treat it as an opt-out of sale/sharing. Details are in the Privacy Policy and [Do Not Sell/Share].
     

  • 13) Governing Law

  • California law applies, consistent with our Terms of Service.

bottom of page